Terms of Service

Lumiva – Terms & Conditions

Welcome to Lumiva — where modern design meets refined illumination. Our collection of sconces and lighting pieces is crafted to transform spaces with elegance, ambiance, and architectural beauty.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully to understand your rights and responsibilities as a Lumiva customer.

1. Definitions

Consumer: An individual making a purchase for personal, non-commercial use.
Distance Contract: A transaction conducted online via our website.
Durable Medium: A format that allows information to be stored unchanged (such as email).

2. Applicability

These Terms apply to all purchases made through the Lumiva website.

By placing an order, you confirm your acceptance of these Terms.

In case of ambiguity, the interpretation most favorable to the consumer will apply.

3. Company Information

Business Name: GLOBE ECOM LIMITED
Registered Address: UNIT 903A, 9/F., CAMERON COMM
CENTRE, 458-468 HENNESSY
ROAD, CAUSEWAY BAY
HONG KONG
Registration Number: 79953072

4. Our Offer

At Lumiva, we are committed to:

  • Offering carefully curated wall sconces, modern lighting, and interior lighting solutions
  • Providing accurate product descriptions and high-quality images
  • Displaying transparent pricing, including taxes and shipping costs at checkout
  • Keeping product availability and stock information up to date

5. Order Process

  • Orders are confirmed once full payment is received
  • A confirmation email will be sent after successful checkout
  • Payments are securely processed through trusted third-party payment providers

Lumiva reserves the right to cancel orders due to suspected fraud, pricing errors, or stock limitations.

6. Right of Withdrawal

Eligible items may be returned within 14 days of delivery (where applicable).

Products must be unused, uninstalled, and returned in original packaging in resalable condition.

7. Returns & Refunds

  • Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect
  • Items must be returned in original, undamaged condition to qualify for a refund
  • Approved refunds will be issued to the original payment method

8. Pricing

  • All prices are listed in USD
  • Lumiva reserves the right to correct pricing errors at any time
  • International customers are responsible for customs duties, taxes, or import fees

9. Product Quality & Warranty

Each Lumiva product is quality-checked before dispatch.

Please note:

  • Product images are for reference; slight variations in finish, light tone, or material may occur due to lighting conditions or manufacturing differences
  • Minor variations are not considered defects

Any issues must be reported within 14 days of delivery.

Warranty does not cover:

  • Improper installation or electrical misuse
  • Normal wear and tear
  • Damage caused by incorrect voltage, wiring, or handling
  • Exposure to moisture or unsuitable environments (unless specified as waterproof)

10. Shipping & Delivery

  • Orders are shipped to the address provided at checkout
  • Standard delivery may take up to 30 days, depending on destination
  • Customers will be notified of delays or stock-related issues

If delivery is not possible, a replacement or full refund may be offered.

11. Payments

  • Full payment is required at checkout
  • We accept major credit/debit cards, PayPal, and other secure payment methods

For payment-related concerns, please contact our support team promptly.

12. Complaints & Customer Support

  • Any issues must be reported within 7 days of receiving your order
  • Our support team aims to respond within 14 business days

Valid complaints may be resolved through replacement, repair, or refund depending on the situation.

13. Dispute Resolution

Lumiva aims to resolve disputes fairly and transparently.
Unresolved matters may be referred to an independent mediator where applicable.

14. Force Majeure

Lumiva is not liable for delays or failures caused by events beyond our control, including:

  • Natural disasters
  • Courier disruptions
  • Supply chain interruptions

15. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of HK.

16. Changes to Terms

Lumiva reserves the right to update these Terms & Conditions at any time.
The latest version will always be available on our website and will take effect immediately upon posting.