Privacy policy

Lumiva – Privacy Policy

At Lumiva, your privacy matters as much as the quality and design we bring into every lighting piece.
This Privacy Policy explains how we collect, use, and protect your personal information.

By using our website, you agree to the practices described below.

🔐 Information We Collect

🧾 Personal Information

When you place an order or contact our support team, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely through trusted payment gateways — Lumiva does not store full card details)

🌐 Usage Data

Automatically collected as you browse our website:

  • Pages visited and time spent
  • Click behavior and navigation flow
  • Device type, browser type, and IP address

🍪 Cookies & Tracking

We use cookies to:

  • Enable essential website functionality
  • Personalize your shopping experience (such as saving your cart)
  • Analyze website performance and user behavior

👉 You can manage or disable cookies at any time through your browser settings.

💡 How We Use Your Data

We use your information to:

  • Process and fulfill your Lumiva orders
  • Send order confirmations, updates, and delivery notifications
  • Improve our lighting products, website experience, and customer support
  • (With your consent) share updates about new collections, restocks, and exclusive offers

🔒 Data Security

  • Your data is stored securely using encrypted systems where applicable
  • Payments are processed through PCI-compliant payment gateways
  • We never sell your personal information
  • Data is shared only when necessary to fulfill your order or improve your experience

🤝 Sharing with Trusted Third Parties

We may share information only when required with:

  • Payment processors (Stripe, PayPal, etc.)
  • Shipping and logistics partners
  • Email platforms for order confirmations and updates
  • Review platforms (only if you choose to participate)

All third-party partners are expected to comply with strict data protection standards.

🧾 Your Rights

You remain in control of your personal information. You may:

  • Access or update your details (where applicable)
  • Request deletion of your data, subject to legal requirements
  • Unsubscribe from promotional emails at any time
  • Manage cookie preferences through your browser settings

📨 Communication Storage

Messages or emails sent through our Contact Us form may be securely stored to:

  • Assist you more effectively
  • Maintain service records and order-related communication

All communications remain confidential.

🛠️ Policy Updates

We may update this Privacy Policy to reflect:

  • Legal or regulatory requirements
  • Platform or technology changes
  • Improvements to our services

📌 The latest version will always be available on our website.

💬 Contact Us

If you have any questions or concerns regarding your privacy, please contact us through our Contact Us page.

At Lumiva, we are committed to providing a secure, transparent, and trustworthy experience — every step of the way.